EORtV Privacy Policy
This Privacy Policy is applicable to any personal information, which is given by you via the website/apps located at www.eortv.com
"You", “User(s)” shall mean you shall mean you, the user of the Site. “EORtV”, "We”, “Us" means EORtV Media Pvt. Ltd. and any member/s from EORtV Media Pvt. Ltd. associate / affiliate companies.
1. What information we collect about you
2. Who is collecting the data
3. How we will use this
information
4. How data is stored and who it could be shared with
5. Cookies
6. Other
websites/apps
7. Jurisdiction
1. What information we collect about you
For the purposes mentioned in the following paragraph “Why it is being collected” we collect the
following categories of personal data when you register on our website/apps, participate in our surveys/
competitions or subscribe to our newsletters, alerts or
other services via third party public data that you have already put on to the public domain such as
Facebook and Google or what you insert as data on prompt on the website/apps such as your name’, ‘email
ID’ or photographs.
We also collect generic information about your browser and location if within
the public domain using cookies as under the accepted practices, applicable to all website/apps online.
2. Who is collecting data
Data is being collected by EORtV Media Pvt. Ltd., a company incorporated under the Companies Act, 2013
and having its registered office at 401 Onyx Building, S V Road, Above Pooja Hospital, Goregaon West,
Mumbai 400104.
In case of any dispute or clarification kindly e-mail
at contact@eortv.com
3. How we will use this information
We will use this information inter-alia for the following purposes:
a. To notify you, if you agree
when you register on our website/apps, of our new services, if any, that we offer and we think may be of
interest to you, now or in the future.
If you no longer wish to receive these notifications or mails, you can opt out at any time using the
option that will be there on every mailer you may receive.
b. To notify you of competition results or give general competition information when you register or
take part in any of our polls or competitions.
c. To ask you to participate in one of our surveys or competition or to ask you to provide feedback
on any particular services we provide or help improve the user experience for our broadcast channels for
our websites/apps.
d. To improve the user experience on our website/apps through the use of cookies and data analytics.
4. How data is stored and with whom it could be shared
Data inputs (basic personal data) - name, email address are stored on our CRM system which is accessible
by the operators and our internal marketing team and any other relevant team for the above-mentioned
purposes.
Without prejudice
to any communications made to comply with legal or contractual obligations, data may also be disclosed
to external parties as required by laws or regulations (e.g. court, tribunal, regulatory authority or
Governmental entity).
When
we share your information with other entities within our group or contracted third party companies, we
take all reasonable steps to ensure that your information and privacy are protected in line with the
applicable legal obligations.
5. Cookies
Cookies are small text files that websites/apps save locally to your computer, which allow sites to
store and use information during your visit. They can improve your experience when using a website/apps
by (a) remembering preferences, so you don’t have to keep
re-entering your choices when you visit again (2) measuring how you use a site, so that changes can be
made to ensure it meets your needs.
None of our cookies used for our site can be used to identify you personally. They are just used to
help us make the site better for you. To learn more about cookies and how to manage them, visit
http://aboutcookies.org/ where you
can also find information on how to turn them off. Read on to find out more about how we use cookies.
We only use analytics cookies to track anonymous usage statistics and do not collect any personal
information that can be used to identify you. This helps us analyse data about webpage usage and improve
our website/apps in order to tailor
it to customer needs.
All modern browsers will let you change your cookie settings to give you broad control over whether
cookies can be set or not. For more information, visit the help section for the browser you use.
6. Other websites/apps
This privacy notice applies only to this site which contains links to other brand websites/apps owned by EORtV Media Pvt. Ltd. And / or its associate / affiliate entities.
7. Jurisdiction
The Courts of Mumbai, India shall have sole and exclusive jurisdiction in all matters pertaining to the use of the website/apps and the privacy policy therein.
8. Facebook Data Deletion
EORTV is a an OTT app and we do not save
your
personal data in our server. According to Facebook policy, we have to provide User Data Deletion
Callback URL or Data Deletion Instructions URL.
When You Create Your EORTV Account Using Facebook, We Take Your Public Name And Public Email ID If It
Is Available.
If you want to delete your activities for EORTV,
you can
remove your information by following these steps:
1. Go to your Facebook Account’s Setting & Privacy. Click
“Settings”
2. Look for “Apps and Websites” and you will see all of the apps
and websites you linked with your Facebook.
3. Search and Click EORTV in the search bar.
4. Scroll and click “Remove”.
5. Congratulations, you have succesfully removed your app activities.
All Your Details That EORTV Had Stored Will Also Be Deleted.
Privacy Notice for International Users :
I. Objective and Scope
EORTV ("we", "us", "Company") values the trust placed in us by data subject ("you", "your", "user",
"subscriber") and therefore, we follow the highest standards of privacy guidelines to protect the
information shared by you with us.
This Privacy Policy ("Privacy Policy") governs the use of Personal Information shared (as defined below)
with or collected by Company from the users or subscribers of our online services in your country
including the 'EORTV' service ("EORTV") which has both free and premium content and services.
This privacy policy describes the usage of information provided or collected on the sites and
applications where this privacy policy is posted. We follow this privacy policy in accordance with
applicable law in the places where we operate.
All capitalized terms that have not been specifically defined herein shall have the same meaning as
provided under the Terms of Use.
This Privacy Policy should be read in conjunction and together with the Terms of Use.
II. User Consent
By using EORTV (for example, when you register for an account, purchase a service, enter a contest or
promotions, communicate with us, on our sites or applications and/or browse on EORTV), you agree to
provide consent to our collection, use and sharing of your personal information as described in this
policy. By using EORTV you also consent to sharing of your Personal Information with third parties for
marketing and advertising purposes. In case of any roaming user profile or if you are a traveller
visiting various countries around the world and avail EORTV services, then we will consider the country
of registration as your primary country and the consents obtained at the time of registration will be
valid for your processing of personal information.
Please keep in mind that when you provide information on a third-party site or platform (for example,
via our applications like social media login) we collect your information through those third-party
sites which are covered by this privacy policy. Information the third-party site or platform collects is
subject to the third-party site or platform's privacy practices.
Please also keep in observance that our sites and applications may contain links to other sites not
owned or controlled by us and we are not responsible for the privacy practices of those sites. We
encourage you to make yourself aware when you leave our sites or applications and to read the privacy
policies of other sites that may collect your personal information.
Privacy choices you have made on the third-party site or platform will not apply to our use of the
information we have collected directly through our applications.
III. Collection and Use of Personal Information
'Personal Information' or Personally Identifiable Information together known as 'PII' is defined as any
information that identifies (whether directly or indirectly) to a particular individual or natural
person, such as the individual’s name, postal address, email address, or mobile number etc. When
anonymous information is directly or indirectly associated with personal information, the resulting
information also is treated as personal information.
Information we collect
a. We may ask for and collect the following personal information about you when you use the EORTV. We
would like to emphasis here that without this information we may not be able to provide you with all the
requested services; Information collected includes but not limited to: First and Last Name, Email id,
Primary Phone No/Mobile Number ,Country, Date of Birth and Gender.
b. We collect information about you and your use of our service, your interactions with us and our
advertising, as well as information regarding your computer or other device used to access our service
(such as smart TVs, mobile devices, tablets, and certain streaming devices). The information includes:
i. Activities on the EORTV such as type of content, watch history, search queries etc.
ii. Device information like device id, device model etc. and other unique identifiers
iii. Your interactions with our email, customer care and messaging platform.
c. Geo-location information through IP addresses*,
d. Advertising identifiers, such as those found on mobile devices, tablets, and devices that include
such identifiers (for example the Identifiers for Advertisers (IDFA) on iOS devices and GAID on Android
devices) and certain streaming devices; Information collected via the use of cookies and other
technologies;(You can read more about how we use cookies under the Cookie Policy section of this Privacy
Notice)
e. *Note: The IP address that we collect automatically is used for transaction/billing purpose for
availing EORTV subscription. Basis the IP address we also capture the geo location from where the user
is trying to access content. This information is further used internally for taxation purpose to
identify the geo location (country), the user has availed services from.
f. In addition to the use stated above, we identify and use Your IP address to help diagnose any
problems with our server, and to administer the error. Your IP address is also used to help identify you
and to gather broad demographic information to customize your experience on the EORTV.
Inferred Information through usage and log data
g. We may track certain information about you based upon your behaviour on EORTV. We use this
information for conducting internal research on our users' demographics, devices, interests, and
behaviour to better understand, protect and serve our users. This information is compiled and analysed
on an aggregated basis.
h. We may also collect Your Information to track user behaviour and preferences for internal analytics
and research. We may also use your information: (i) To evaluate Your interest for various genres of
content, services, offers; To perform analytics and conduct customer research, to determine your
interest, for identifying Content that generate sales and to analyse traffic patterns.
i. If you choose to post messages on EORTV’s social media accounts, message boards, chat rooms or other
message areas or leave feedback, we will collect that information provide by you to us. We retain this
information as necessary to resolve disputes, provide customer support and troubleshoot problems as
permitted by law.
j. If you send us personal correspondence, such as emails or letters, or if other users or third parties
send us correspondence about your activities or postings on EORTV, we may collect and store such
information.
k. We will occasionally ask you to complete optional online surveys. These surveys may ask you for
contact information and demographic information (like zip code, age, etc.). We use this data to tailor
your experience on EORTV, providing you with content that we think you might be interested in and to
display content according to your preferences.
Information we collect through third parties
If you link, connect or login through the Company account with a third-party service i.e. Google,
Facebook, Twitter, etc. they may collect that information that they send us such as your registration
and profile information. Below mentioned are the information that may get collected through social
platforms such as: Facebook - Public information, Name , Email id, friend lists; Google - Email id;
Twitter - Email id, twitter handle, read tweets from your timeline and see who the user is following.
l. Billing Information: EORTV uses third party payment gateway partners to process and facilitate the
payment of your subscription fee for providing you access to the subscription. Based on Your purchase of
a subscription package, our payment gateway partners collect information with respect to your
credit/debit cards or other bank account details along with your billing address. This information is
stored by our payment gateway partners. . Please note that the Company does not directly collect any
financial information such as credit card or debit card or banking details from you. Such payment
gateway partners are not controlled by us. When you visit such payment gateways you do so at your own
choice and risk. These payment gateways may have their own privacy policies in place, which we recommend
you review thoroughly. We do not assume any responsibility or liability for such payment gateways, the
content of such payment gateways and their privacy practices, nor do we endorse them. We encourage you
to familiarize yourself with the privacy statements provided by such payment gateways prior to providing
them with information about you or entering into any transactions with them.
Company shall not be liable, accountable or responsible for Your Personal Information, Sensitive
Personal Data and Financial Information which you provide to these payment gateways.
Auto renewal Subscription
m. When you chose any subscription or paid service, we or our payment gateway provider may collect your
purchase, address or billing information, including your credit card number and expiration date etc.
However when you order using an in-app purchase option, same are handled by such platform providers. The
subscriptions on EORTV may be on auto renewal mode unless cancelled. If at any point you do not wish to
auto-renew your subscription, you may cancel your subscription before the end of the subscription term.
We do not capture/store any personal payment information with us.
n. We use information to provide, analyse, administer, enhance and personalize our service and marketing
efforts, to process your registration, your orders, payments, and to communicate with you related to
below mentioned points. For example, we use information to determine your general geographic location,
provide localized content, provide you with customized and personalized viewing recommendations for
movies and TV shows we think will be of interest to you, determine your Internet Service Provider (ISP),
and help us quickly and efficiently respond to inquiries and requests.
o. By signing up, you agree to receive marketing communication via different channels. You can change
your preference anytime by going to preference management.
p. prevent, detect and investigate potentially prohibited or illegal activities, including fraud, and
enforcing our terms (such as determining free trial eligibility).
q. communicate with you concerning our service (for example by email, push notifications text messaging,
online messaging channels,and phone calls), so that we can send you news about Company details about new
features and content available on the EORTV, and special offers, promotional announcements, and consumer
surveys, and to assist you with operational requests such as password reset requests.
r. Notify you about changes in terms of service, allow you to participate in interactive features
offered through our services carry out our obligations and enforce our rights arising from any contracts
entered in to between you and us, including for billing, chargeback and collection.
We may also use your information to contact you about our own and third-party services that may be of
interest to you.
IV. Disclosure to third parties
General Disclosure
a. At times the Company may make certain personal information available to strategic partners that work
with the Company to provide you with service, or that help the Company market to customers. For example,
when you purchase and activate subscription, you authorize the Company to exchange the information you
provide during the activation process.
We do not share your personal information with other companies, organizations, or individuals outside of
Company except in the following cases:
Advertising
b. We use third-party advertising companies to serve personalised advertisements when you visit or use
our website, mobile application or services. These companies may use information (including but not
limited to your name, address, email address or telephone number or other personally identifiable
information) about your visits or use to particular website, mobile application or services, in order to
provide personalised advertisements about goods and services of interest to you.
c. Services may include links to other websites or applications. Such websites or applications are
governed by their respective privacy policies, and are beyond our reasonable control. Once you leave our
server (you can recognize your location by checking the URL in location bar on your browser), any kind
of information provided by you is governed by the privacy policy of the operator of the
applications/website(s) you are visiting. Their policy may differ from ours. If you can't find the
privacy policy of any of these applications/websites via a link from the application's homepage, you
should either leave the application/websites or contact the application owner(s) directly for more
information.
d. Presentation of information to our advertisers for helping them to understand our audience(s) and to
know the value of advertising on our websites or applications, is usually in form of aggregated
statistics on traffic to various pages/content within our websites or applications.
Service Providers
e. EORTV may provide links to various third-party websites that may collect Your Personal Information.
Use of Your information collected by such third-party platform will be governed by the privacy policy of
such third-party platform. Company has no control on the operation of such third-party websites and you
may share information with such third party at your sole risk. Company shall not be liable to you for
any misappropriation of your Personal Information by such third party.
f. We may share non-personally identifiable information publicly and with our partners - like
publishers, advertisers, developers, or rights holders. For example, we share information publicly to
show trends about the general use of our services. We also allow specific partners to collect
information from your browser or device for marketing/promotions and measurement purposes using their
own cookies or similar technologies.
Promotional Offers
g. We share or disclose your personal information outside of the Company for purposes of facilitating
any promotional offers. For example, providing e-mail related services such as marketing newsletters,
promotions and offers. You can opt out from receiving promotional offers and other marketing material.
If you wish to continue or to opt out from receiving such messages, you can do so by indicating your
preference at any time through our website and application.
V. Business Transfers
We provide personal information to our affiliates and other trusted businesses or persons to process it
for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate
confidentiality and security measures. For example, we use service providers to help us with customer
support.
VI. Legal
In the event of any requirement by court order, government, or quasi-government agency to disclose your
Personal Information, we will disclose information as may be legally required. We may also disclose your
Personal Information if we, in good faith believe that such disclosure is reasonably necessary to
respond to subpoenas, court orders, or other legal process.
In the event Company is merged with or acquired by another company, you acknowledge that we and our
affiliates may share your personal information, wholly or in part, with another business entity.
VII. Your Controls and Choices
We provide you the ability to exercise certain controls and choices regarding our collection and/or use
and sharing of your personal information. In accordance with applicable law, your controls and choices
may include:
VIII. Managing Your Information
a. You can access and update some of your personal information through your account settings. If you
have chosen to connect your EORTV account to a third-party application, like Facebook, Google or
Twitter, you can change your settings and remove permission for the app by changing your account
settings. You are responsible for keeping your personal information up-to-date. The Company will send
you periodic reminders via e-mail to maintain the accuracy of your personal information.
b. Rectification of inaccurate or incomplete information: You can ask us to correct inaccurate or
incomplete personal information concerning you (this is the information which you cannot update yourself
within your EORTV account) by sending us an e-mail.
c. Data Retention and Erasure: We retain your personal information for as long as necessary. This is
required for the performance of the contract between you and us and to comply with our legal
obligations. If you no longer want us to use your information, then you can request that we erase your
personal information and close your EORTV account. Please note that upon your request for the erasure of
your personal information, we may still need to:
i. retain some of your personal information as necessary for our legitimate business interests,
such as
fraud detection and prevention and enhancing safety. For example, if we suspend a an account for fraud
or safety reasons, we may retain certain information from that account to prevent that user from opening
a new account in the future.
ii. retain and use your personal information to the extent necessary to comply with our legal
obligations. For example, we may keep some of your information for tax, legal reporting and auditing
obligations.
iii. maintain copies of information including PII, to protect from accidental or malicious loss and
destruction, residual copies of your personal information may not be removed from our backup systems for
a limited period of time.
d. Withdrawing Consent: For withdrawing your consent at any time during your tenure with us, you may
choose to do so by sending us an e-mail. We shall review your request and may ask you to verify your
identity. Post verification we will withdraw the consent for which request was made by you and stop any
further processing of your personal information.
e. Rights if you are located in the UK or the European Economic Area Under certain circumstances, you
have rights under data protection laws in relation to your personal data, as follows: request access to
your personal data; request correction of your personal data; request erasure of your personal data;
object to processing of your personal data; request restriction of processing your personal data; and
request transfer of your personal data. If you wish to exercise any of the rights set out above, please
contact us using the contact details provided. If you are located in the UK or the European Economic
Area, you also have the right to make a complaint at any time to the UK Information Commissioner’s
Officer or your applicable supervisory authority if you reside in the European Economic Area. We would,
however, appreciate the chance to deal with your concerns before you approach the ICO (or another
supervisory authority) so please contact us in the first instance.
IX. Company is committed to complying with the Do Not Call (DNC) provisions. We may send marketing
messages to your country's telephone number if you have given us consent, OR you have not registered
with the national DNC Registry, OR the sending of such messages is permissible under applicable laws and
regulations.
X. Please note that after opting out, you may still continue to receive non-marketing messages, such as
product updates and service notices as permitted under applicable local laws and regulations.
XI. Children's Privacy
Our services are intentionally not designed for or directed at persons less than 18 years of age.
Company does not knowingly permit any person who is under 18 years of age to register with the services
or to provide any other personally identifying information. If Company becomes aware that any PII of
persons less than 18 years of age has been collected by the Company without verified parental consent,
then Company will take the appropriate steps to delete any such information and notify the parent.
However, we consider it the responsibility of parents to monitor their children’s use of our services.
Nevertheless, it is our policy not to collect and process any personal information from children below
18 years of age or offer to send any promotional materials to persons in that category. Company does not
seek or intend to seek or receive any personal information from children. Should a parent or guardian
have reasons to believe that a minor has provided company with personal information without their prior
consent, please contact our customer support team to ensure that the personal information is removed
from the Company.
XII. Data transfer, storage & processing globally
We operate globally and may transfer your personal information to individual companies, its affiliated
companies or third parties in locations around the world for the purposes described in this privacy
policy. Wherever your personal information is transferred, stored or processed by us, we will take
reasonable steps to safeguard the privacy of your personal information. The steps we take to safeguard
the privacy of your personal information if you are located in the UK or the European Economic Area are
the standard contractual clauses approved by the European Commission and the UK Addendum to the European
Commission approved standard contractual clauses, which have been approved by the UK’s Information
Commissioner’s Office. Please contact us if you want further information on the mechanisms used by us
when transferring your personal data outside of the UK or the European Economic Area.
XIII. Security and compliance with laws
We are continuously implementing and updating administrative, technical, and physical security measures
to help protect your information against unauthorized access, loss, destruction, or alteration. Some of
the safeguards we use to protect your information are firewalls and data encryption, and information
access controls. If you know or have reason to believe that your EORTV account credentials have been
lost, stolen, altered, or otherwise compromised or in case of any actual or suspected unauthorized use
of your account, please contact us by contacting our customer support team.
XIV. Change in Policy
This Privacy Policy is subject to change from time to time. We reserve the right, at our sole
discretion, to modify the terms of this Privacy Policy from time to time in order to ensure compliance
with applicable laws ("Updated Terms"). The Updated Terms shall be effective immediately and shall
supersede these terms of this Privacy Policy. We will not be under an obligation to notify you of any
changes to this privacy policy except if the changes made to the policy significantly affects your
rights or as may be required by law. You shall be solely responsible for reviewing the Privacy Policy
from time to time for any modifications. By continuing to use EORTV after the updated terms have been
published, you give your consent to the said change in policy and affirm your agreement to the updated
terms.
XV. FOR THE TERRITORY OF USA:
Age Limitations: The Services are not intended to be used by children without involvement and approval
of a parent or guardian. If you are under the age of 13, you are not permitted to register with EORTV or
provide your personal information to EORTV. Please note that you must be at least 18 years of age in
order to purchase certain services.
Children: Children under 13 years of age are not permitted to register with EORTV.
Security and Account Access: The security of your information is important to us. We use a variety
of
physical, technical, and administrative measures to safeguard information in our possession against
loss, theft and unauthorized use, disclosure, and modification. For example, we take steps to limit
access to sensitive information from or about you to those EORTV employees, agents, and contractors who
have a legitimate business reason to access such information. We also use measures like encryption and
hashing to help protect sensitive information when in transmission. Despite these efforts, please note
that there is always a possibility that a breach in data transmission or storage may occur and we cannot
guarantee the security of any information from or about you 100% of the time. Please refer to the U.S.
Federal Trade Commission’s >website for information on how to protect yourself from identity theft.
Please note that if you allow others to use your account (including others you permit to set up profiles
under your account), they may be able to view information about your account or any of the profiles
under your account, including information about the videos you view and your email address.
Applicable Law: EORTV Services are intended for users in the U.S. as well. By viewing any Content or
otherwise using the EORTV Services, you consent to the transfer of information to the U.S. to the extent
applicable, and the collection, storage, and processing of information under U.S. laws.
Contact information If you require any information or clarification regarding the use of your personal
information or this privacy policy or grievances with respect to use of your personal information,
please email us at Contact@eortv.com
Privacy Notice for Indian Users :
I. Objective and Scope
EORTV Media Private Limited ("we", "us", "Company") values the trust placed in us by data subject
("you", "your", "user", "subscriber") and therefore, we follow the highest standards of privacy
guidelines to protect the information shared by you with us.
This Privacy Policy ("Privacy Policy") governs the use of Personal Information shared (as defined below)
with or collected by Company from the users or subscribers of our online services in your country
including the 'EORTV' service ("EORTV") which has both free and premium content and services.
This privacy policy describes the usage of information provided or collected on the sites and
applications where this privacy policy is posted. We follow this privacy policy in accordance with
applicable law in the places where we operate.
All capitalized terms that have not been specifically defined herein shall have the same meaning as
provided under the Terms of Use.
This Privacy Policy should be read in conjunction and together with the Terms of Use.
II. User Consent
By using EORTV (for example, when you register for an account, purchase a service, enter a contest
or promotions, communicate with us, on our sites or applications and/or browse on EORTV), you agree to
provide consent to our collection, use and sharing of your personal information as described in this
policy. By using EORTV you also consent to sharing of your Personal Information with third parties for
marketing and advertising purposes. In case of any roaming user profile or if you are a traveller
visiting various countries around the world and avail EORTV services, then we will consider the country
of registration as your primary country and the consents obtained at the time of registration will be
valid for your processing of personal information.
Please keep in mind that when you provide information on a third-party site or platform (for example,
via our applications like social media login) we collect your information through those third-party
sites which are covered by this privacy policy. Information the third-party site or platform collects is
subject to the third-party site or platform's privacy practices.
Please also keep in observance that our sites and applications may contain links to other sites not
owned or controlled by us and we are not responsible for the privacy practices of those sites. We
encourage you to make yourself aware when you leave our sites or applications and to read the privacy
policies of other sites that may collect your personal information.
Privacy choices you have made on the third-party site or platform will not apply to our use of the
information we have collected directly through our applications.
III. Collection and Use of Personal Information
'Personal Information' or Personally Identifiable Information together known as 'PII' is defined as any
information that identifies (whether directly or indirectly) to a particular individual or natural
person, such as the individual’s name, postal address, email address, or mobile number etc. When
anonymous information is directly or indirectly associated with personal information, the resulting
information also is treated as personal information.
Information we collect
a. We may ask for and collect the following personal information about you when you use the EORTV. We
would like to emphasis here that without this information we may not be able to provide you with all the
requested services; Information collected includes but not limited to: First and Last Name, Email id,
Primary Phone No/Mobile Number ,Country, Date of Birth and Gender.
b. We collect information about you and your use of our service, your interactions with us and our
advertising, as well as information regarding your computer or other device used to access our service
(such as smart TVs, mobile devices, tablets, and certain streaming devices). The information includes:
i. Activities on the EORTV such as type of content, watch history, search queries etc.
ii. Device information like device id, device model etc. and other unique identifiers
iii. Your interactions with our email, customer care and messaging platform.
c. Geo-location information through IP addresses*,
d. Advertising identifiers, such as those found on mobile devices, tablets, and devices that include
such identifiers (for example the Identifiers for Advertisers (IDFA) on iOS devices and GAID on Android
devices) and certain streaming devices; Information collected via the use of cookies and other
technologies;(You can read more about how we use cookies under the Cookie Policy section of this Privacy
Notice)
e. *Note: The IP address that we collect automatically is used for transaction/billing purpose for
availing EORTV subscription. Basis the IP address we also capture the geo location from where the user
is trying to access content. This information is further used internally for taxation purpose to
identify the geo location (country), the user has availed services from.
f. In addition to the use stated above, we identify and use Your IP address to help diagnose any
problems with our server, and to administer the error. Your IP address is also used to help identify you
and to gather broad demographic information to customize your experience on the EORTV.
Inferred Information through usage and log data
g. We may track certain information about you based upon your behaviour on EORTV. We use this
information for conducting internal research on our users' demographics, devices, interests, and
behaviour to better understand, protect and serve our users. This information is compiled and analysed
on an aggregated basis.
h. We may also collect Your Information to track user behaviour and preferences for internal analytics
and research. We may also use your information: (i) To evaluate Your interest for various genres of
content, services, offers; To perform analytics and conduct customer research, to determine your
interest, for identifying Content that generate sales and to analyse traffic patterns.
i. If you choose to post messages on EORTV’s social media accounts, message boards, chat rooms or other
message areas or leave feedback, we will collect that information provide by you to us. We retain this
information as necessary to resolve disputes, provide customer support and troubleshoot problems as
permitted by law.
j. If you send us personal correspondence, such as emails or letters, or if other users or third parties
send us correspondence about your activities or postings on EORTV, we may collect and store such
information.
k. We will occasionally ask you to complete optional online surveys. These surveys may ask you for
contact information and demographic information (like zip code, age, etc.). We use this data to tailor
your experience on EORTV, providing you with content that we think you might be interested in and to
display content according to your preferences.
Information we collect through third parties
If you link, connect or login through the Company account with a third-party service i.e. Google,
Facebook, Twitter, etc. they may collect that information that they send us such as your registration
and profile information. Below mentioned are the information that may get collected through social
platforms such as: Facebook - Public information, Name , Email id, friend lists; Google - Email id;
Twitter - Email id, twitter handle, read tweets from your timeline and see who the user is following.
l. Billing Information: EORTV uses third party payment gateway partners to process and facilitate the
payment of your subscription fee for providing you access to the subscription. Based on Your purchase of
a subscription package, our payment gateway partners collect information with respect to your
credit/debit cards or other bank account details along with your billing address. This information is
stored by our payment gateway partners. . Please note that the Company does not directly collect any
financial information such as credit card or debit card or banking details from you. Such payment
gateway partners are not controlled by us. When you visit such payment gateways you do so at your own
choice and risk. These payment gateways may have their own privacy policies in place, which we recommend
you review thoroughly. We do not assume any responsibility or liability for such payment gateways, the
content of such payment gateways and their privacy practices, nor do we endorse them. We encourage you
to familiarize yourself with the privacy statements provided by such payment gateways prior to providing
them with information about you or entering into any transactions with them.
Company shall not be liable, accountable or responsible for Your Personal Information, Sensitive
Personal Data and Financial Information which you provide to these payment gateways.
Auto renewal Subscription
m. When you chose any subscription or paid service, we or our payment gateway provider may collect your
purchase, address or billing information, including your credit card number and expiration date etc.
However when you order using an in-app purchase option, same are handled by such platform providers. The
subscriptions on EORTV may be on auto renewal mode unless cancelled. If at any point you do not wish to
auto-renew your subscription, you may cancel your subscription before the end of the subscription term.
We do not capture/store any personal payment information with us.
n. We use information to provide, analyse, administer, enhance and personalize our service and marketing
efforts, to process your registration, your orders, payments, and to communicate with you related to
below mentioned points. For example, we use information to determine your general geographic location,
provide localized content, provide you with customized and personalized viewing recommendations for
movies and TV shows we think will be of interest to you, determine your Internet Service Provider (ISP),
and help us quickly and efficiently respond to inquiries and requests.
o. By signing up, you agree to receive marketing communication via different channels. You can change
your preference anytime by going to preference management.
p. prevent, detect and investigate potentially prohibited or illegal activities, including fraud, and
enforcing our terms (such as determining free trial eligibility).
q. communicate with you concerning our service (for example by email, push notifications text messaging,
online messaging channels,and phone calls), so that we can send you news about Company details about new
features and content available on the EORTV, and special offers, promotional announcements, and consumer
surveys, and to assist you with operational requests such as password reset requests.
r. Notify you about changes in terms of service, allow you to participate in interactive features
offered through our services carry out our obligations and enforce our rights arising from any contracts
entered in to between you and us, including for billing, chargeback and collection.
We may also use your information to contact you about our own and third-party services that may be of
interest to you.
IV. Disclosure to third parties
General Disclosure
a. At times the Company may make certain personal information available to strategic partners that work
with the Company to provide you with service, or that help the Company market to customers. For example,
when you purchase and activate subscription, you authorize the Company to exchange the information you
provide during the activation process.
We do not share your personal information with other companies, organizations, or individuals outside of
Company except in the following cases:
Advertising
b. We use third-party advertising companies to serve personalised advertisements when you visit or use
our website, mobile application or services. These companies may use information (including but not
limited to your name, address, email address or telephone number or other personally identifiable
information) about your visits or use to particular website, mobile application or services, in order to
provide personalised advertisements about goods and services of interest to you.
c. Services may include links to other websites or applications. Such websites or applications are
governed by their respective privacy policies, and are beyond our reasonable control. Once you leave our
server (you can recognize your location by checking the URL in location bar on your browser), any kind
of information provided by you is governed by the privacy policy of the operator of the
applications/website(s) you are visiting. Their policy may differ from ours. If you can't find the
privacy policy of any of these applications/websites via a link from the application's homepage, you
should either leave the application/websites or contact the application owner(s) directly for more
information.
d. Presentation of information to our advertisers for helping them to understand our audience(s) and to
know the value of advertising on our websites or applications, is usually in form of aggregated
statistics on traffic to various pages/content within our websites or applications.
Service Providers
e. EORTV may provide links to various third-party websites that may collect Your Personal Information.
Use of Your information collected by such third-party platform will be governed by the privacy policy of
such third-party platform. Company has no control on the operation of such third-party websites and you
may share information with such third party at your sole risk. Company shall not be liable to you for
any misappropriation of your Personal Information by such third party.
f. We may share non-personally identifiable information publicly and with our partners - like
publishers, advertisers, developers, or rights holders. For example, we share information publicly to
show trends about the general use of our services. We also allow specific partners to collect
information from your browser or device for marketing/promotions and measurement purposes using their
own cookies or similar technologies.
Promotional Offers
g. We share or disclose your personal information outside of the Company for purposes of facilitating
any promotional offers. For example, providing e-mail related services such as marketing newsletters,
promotions and offers. You can opt out from receiving promotional offers and other marketing material.
If you wish to continue or to opt out from receiving such messages, you can do so by indicating your
preference at any time through our website and application.
V. Business Transfers
We provide personal information to our affiliates and other trusted businesses or persons to process it
for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate
confidentiality and security measures. For example, we use service providers to help us with customer
support.
VI. Legal
In the event of any requirement by court order, government, or quasi-government agency to disclose your
Personal Information, we will disclose information as may be legally required. We may also disclose your
Personal Information if we, in good faith believe that such disclosure is reasonably necessary to
respond to subpoenas, court orders, or other legal process.
In the event Company is merged with or acquired by another company, you acknowledge that we and our
affiliates may share your personal information, wholly or in part, with another business entity.
VII. Your Controls and Choices
We provide you the ability to exercise certain controls and choices regarding our collection and/or use
and sharing of your personal information. In accordance with applicable law, your controls and choices
may include:
VIII. Managing Your Information
a. You can access and update some of your personal information through your account settings. If you
have chosen to connect your EORTV account to a third-party application, like Facebook, Google or
Twitter, you can change your settings and remove permission for the app by changing your account
settings. You are responsible for keeping your personal information up-to-date. The Company will send
you periodic reminders via e-mail to maintain the accuracy of your personal information.
b. Rectification of inaccurate or incomplete information: You can ask us to correct inaccurate or
incomplete personal information concerning you (this is the information which you cannot update yourself
within your EORTV account) by sending us an e-mail.
c. Data Retention and Erasure: We retain your personal information for as long as necessary. This is
required for the performance of the contract between you and us and to comply with our legal
obligations. If you no longer want us to use your information, then you can request that we erase your
personal information and close your EORTV account. Please note that upon your request for the erasure of
your personal information, we may still need to:
i. retain some of your personal information as necessary for our legitimate business interests,
such as
fraud detection and prevention and enhancing safety. For example, if we suspend a an account for fraud
or safety reasons, we may retain certain information from that account to prevent that user from opening
a new account in the future.
ii. retain and use your personal information to the extent necessary to comply with our legal
obligations. For example, we may keep some of your information for tax, legal reporting and auditing
obligations.
iii. maintain copies of information including PII, to protect from accidental or malicious loss and
destruction, residual copies of your personal information may not be removed from our backup systems for
a limited period of time.
d. Withdrawing Consent: For withdrawing your consent at any time during your tenure with us, you may
choose to do so by sending us an e-mail. We shall review your request and may ask you to verify your
identity. Post verification we will withdraw the consent for which request was made by you and stop any
further processing of your personal information.
e. Rights if you are located in the UK or the European Economic Area Under certain circumstances, you
have rights under data protection laws in relation to your personal data, as follows: request access to
your personal data; request correction of your personal data; request erasure of your personal data;
object to processing of your personal data; request restriction of processing your personal data; and
request transfer of your personal data. If you wish to exercise any of the rights set out above, please
contact us using the contact details provided. If you are located in the UK or the European Economic
Area, you also have the right to make a complaint at any time to the UK Information Commissioner’s
Officer or your applicable supervisory authority if you reside in the European Economic Area. We would,
however, appreciate the chance to deal with your concerns before you approach the ICO (or another
supervisory authority) so please contact us in the first instance.
IX. Company is committed to complying with the Do Not Call (DNC) provisions. We may send marketing
messages to your country's telephone number if you have given us consent, OR you have not registered
with the national DNC Registry, OR the sending of such messages is permissible under applicable laws and
regulations.
X. Please note that after opting out, you may still continue to receive non-marketing messages, such as
product updates and service notices as permitted under applicable local laws and regulations.
XI. Children's Privacy
Our services are intentionally not designed for or directed at persons less than 18 years of age.
Company does not knowingly permit any person who is under 18 years of age to register with the services
or to provide any other personally identifying information. If Company becomes aware that any PII of
persons less than 18 years of age has been collected by the Company without verified parental consent,
then Company will take the appropriate steps to delete any such information and notify the parent.
However, we consider it the responsibility of parents to monitor their children’s use of our services.
Nevertheless, it is our policy not to collect and process any personal information from children below
18 years of age or offer to send any promotional materials to persons in that category. Company does not
seek or intend to seek or receive any personal information from children. Should a parent or guardian
have reasons to believe that a minor has provided company with personal information without their prior
consent, please contact our customer support team to ensure that the personal information is removed
from the Company.
XII. Data transfer, storage & processing globally
We operate globally and may transfer your personal information to individual companies, its
affiliated
companies or third parties in locations around the world for the purposes described in this privacy
policy. Wherever your personal information is transferred, stored or processed by us, we will take
reasonable steps to safeguard the privacy of your personal information. The steps we take to safeguard
the privacy of your personal information if you are located in the UK or the European Economic Area are
the standard contractual clauses approved by the European Commission and the UK Addendum to the European
Commission approved standard contractual clauses, which have been approved by the UK’s Information
Commissioner’s Office. Please contact us if you want further information on the mechanisms used by us
when transferring your personal data outside of the UK or the European Economic Area.
XIII. Security and compliance with laws
We are continuously implementing and updating administrative, technical, and physical security measures
to help protect your information against unauthorized access, loss, destruction, or alteration. Some of
the safeguards we use to protect your information are firewalls and data encryption, and information
access controls. If you know or have reason to believe that your EORTV account credentials have been
lost, stolen, altered, or otherwise compromised or in case of any actual or suspected unauthorized use
of your account, please contact us by contacting our customer support team.
XIV. Change in Policy
This Privacy Policy is subject to change from time to time. We reserve the right, at our sole
discretion, to modify the terms of this Privacy Policy from time to time in order to ensure compliance
with applicable laws ("Updated Terms"). The Updated Terms shall be effective immediately and shall
supersede these terms of this Privacy Policy. We will not be under an obligation to notify you of any
changes to this privacy policy except if the changes made to the policy significantly affects your
rights or as may be required by law. You shall be solely responsible for reviewing the Privacy Policy
from time to time for any modifications. By continuing to use EORTV after the updated terms have been
published, you give your consent to the said change in policy and affirm your agreement to the updated
terms.
XV. FOR THE TERRITORY OF USA:
Age Limitations: The Services are not intended to be used by children without involvement and approval
of a parent or guardian. If you are under the age of 13, you are not permitted to register with EORTV or
provide your personal information to EORTV.Please note that you must be at least 18 years of age in
order to purchase certain services.
Children: Children under 13 years of age are not permitted to register with EORTV.
Security and Account Access: The security of your information is important to us. We use a variety
of
physical, technical, and administrative measures to safeguard information in our possession against
loss, theft and unauthorized use, disclosure, and modification. For example, we take steps to limit
access to sensitive information from or about you to those EORTV employees, agents, and contractors who
have a legitimate business reason to access such information. We also use measures like encryption and
hashing to help protect sensitive information when in transmission. Despite these efforts, please note
that there is always a possibility that a breach in data transmission or storage may occur and we cannot
guarantee the security of any information from or about you 100% of the time. Please refer to the U.S.
Federal Trade Commission’s >website for information on how to protect yourself from identity theft.
Please note that if you allow others to use your account (including others you permit to set up profiles
under your account), they may be able to view information about your account or any of the profiles
under your account, including information about the videos you view and your email address.
Applicable Law: EORTV Services are intended for users in the U.S. as well. By viewing any Content or
otherwise using the EORTV Services, you consent to the transfer of information to the U.S. to the extent
applicable, and the collection, storage, and processing of information under U.S. laws.
Contact information If you require any information or clarification regarding the use of your personal
information or this privacy policy or grievances with respect to use of your personal information,
please email us at contact@eortv.com
Privacy Notice for Users in India
We, EORTv Media private limited (“We”, “Us”, “EMPL”) value the trust placed in Us by You and therefore,
we follow the highest standards of privacy guidelines to protect the information shared by You with Us.
This Privacy Policy (“Privacy Policy”) governs the use of Your Personal Information shared (as defined
below) with or collected by EMPL from the users or subscribers of the EORTV platform, including the
EORTV website, and mobile applications (“EORTV”).
Your viewing or browsing of our content or Your use of our services offered on EORTV is construed to
mean that You consent to our collection, use, storage, processing, alteration, retrieval, indexing,
erasure, making available of, and/or transfer (“Processing”) of your Personal Information in accordance
with this Privacy Policy, and you agree to be bound by the terms of this Privacy Policy.
If You do not agree with the terms contained herein, please do not view, browse or download and
immediately desist use of EORTV. You are free to withdraw your consent at any given time, however such
withdrawal could result in an interruption to services provided by Us. In case you choose to withdraw
consent please write to us on contact@eortv.com By browsing or use of EORTV platform or its application,
You consent to the terms of this Privacy Policy and agree to the Processing of Your Personal Information
in the manner as provided under this Privacy Policy.
This Privacy Policy is a part of, and should be read together with the Terms of Use available on
https://eortv.com/documents/terms All capitalized terms that have not been specifically defined herein
shall have the same meaning as provided under the Terms of Use.
I. Collection of Personal Data
Personal Information or Personally Identifiable Information or Personal Data (Personal Data) means
data/information about or relating to a natural person.
We collect Your Personal Data to provide You with the best in class user experience and services in the
following ways :
1) Directly from You:
a) We may collect Your name, mobile number, email, address, IP Address, pin code, age, gender,
occupation etc when you browse or register to avail our services and/or when You interact with us over
email, our support pages or chatbots. This information is collected to provide You with a customised
user experience through a dedicated user account and or resolve any queries or requests raised by You
respectively.
b) We collect information regarding Your usage of our services through log data, cookies and similar
technologies. We collect this data to ensure a customised seamless experience to You so that You may
enjoy our shows and/or services as and when you prefer.
2) From our authorised partners:
a) When You purchase a subscription or make a payment for any services availed, our payment gateway
partners or pre-paid instrument service providers as applicable, collect information with respect to
Your credit/debit card details, net banking, or other bank account details. This is done by the payment
gateway provider/pre-paid instrument service provider to process Your subscription or payment request as
per the applicable laws. Please note that EMPL does not directly collect any such financial information
from You. Such payment gateway partners or pre-paid instrument service providers, as applicable, are not
controlled by us. When you visit such payment gateways or pre-paid instrument service providers, as
applicable, you do so at your own risk. These payment gateways or pre-paid instrument service providers,
as applicable, may have their own privacy policies in place, which we recommend You review. We also
encourage you to familiarize yourself with the privacy statements provided by such payment gateways or
pre-paid instrument service providers, as applicable, prior to providing them with information about you
or entering into any transactions with them. We do not assume any responsibility or liability for such
partners, the content of such payment gateways or pre-paid instrument service providers, as applicable,
and their privacy practices, nor do we endorse them.
b) If You choose to log-in, access or otherwise connect to EORTV, through a third-party service (such as
Facebook, Twitter, etc), we may, for example, collect your user ID and user name associated with that
service, as well as any information You make public using that service. We may also collect information
You have authorized that service to share with Us (such as Your user ID, billing information, public
profile information, email address, birthday, and other account and profile data).
c) If You choose to post messages on social media accounts, message boards, chat rooms or other message
areas or leave feedback, we will collect that information You provide to Us. We retain this information
as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by
law.
d) Whilst We try and ensure that our authorised partners are committed to observing strictest privacy
practices, they are independent entities in themselves and hence would be subject to their own Privacy
Policies and practices. We strongly recommend You to view and familiarise yourself with those policy
documents.
II. Use of Personal Data
a) We may also use Your information to: (i) understand user behaviour; (ii) evaluate Your interest for
various genres of content, services, offers, etc; and (iii) perform analytics and conduct customer
research, to determine Your interest, for identifying content that generates sales and to analyse
traffic patterns, demographics, devices, interests, and behaviour to better understand, protect and
serve our users. This information is compiled and analysed on an aggregated basis. This information may
include the platform that You just visited (whether this platform is on EORTV or not), which platform
You next visit, and Your computer browser information.
b) We use the collected information in order to provide You with a safe, efficient, smooth and
customized experience. This allows us to provide services and features that most likely meet Your needs,
and to customize EORTV to make Your experience safer and easier.
c) We identify and use Your IP address to help diagnose any problems with our server, and to administer
EORTV. Your IP address is also used to help identify You and to gather broad demographic information to
customize Your experience on EORTV.
d) We will occasionally ask You to complete optional online surveys. These surveys may ask You for
contact information and demographic information (like zip code, age, etc). We use this data to tailor
Your experience at EORTV, providing You with content that We think You might be interested in and to
display content according to Your preferences.
e) We may use the personal data provided to communicate through various modes like Phone Call, SMS,
message, email, to You at regular intervals to notify You of, among other things, various offers, new
content, exclusive deals etc., that may be available or new services that You may be interest to
subscribe to etc. By accessing EORTV, You expressly consent to receiving such communications from Us at
regular intervals. However, if You do not wish to receive any communication from Us, You may request to
change your preferences by using ‘Manage Preferences’ link on website or application.
f) Except as provided herein, we do not solicit any Sensitive Personal Information about You. However,
if You share such information with us voluntarily, we will not be liable for any actions, claims, costs,
expenses or other liabilities that may arise as a consequence of such any unauthorized use or misuse of
such information
III. Cookie Statement
A "cookie" is a small piece of information stored by a web server on a web browser so it can be later
read back from that browser. Cookies are useful for enabling the browser to remember information
specific to a given user. We place both permanent and temporary cookies in Your computer's hard drive.
The cookies do not contain any of Your Personal Information.
We may combine Your Personal Information, other information and information collected from tracking
technologies and aggregate it with information collected from other users using our service to attempt
to provide You with the Service and a better experience on EORTV.
IV. Disclosure and Transfer of Personal Information with Third Parties
We may disclose/share/ transfer Your Personal Data to the parties including but not limited to :
a) EMPL, its affiliates and group companies for compliance, reporting or any other purpose connected
with EMPL’s provision of services to You
b) Authorised partners, third parties, agents for instance our trusted vendors for providing us with
customised solutions to meet our day to day business needs, cloud storage providers etc. We are
committed to driving a strong data privacy culture across our value chain through strict contractual
obligations on the said vendors and service providers.
c) Law Enforcement Agencies and other Regulatory Bodies; We may also disclose or transfer Your Personal
Information, inside or outside India strictly on confidential terms, with law enforcement agencies,
regulatory bodies or judicial bodies in relation to a legal dispute or for any other purposes if called
upon or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to EORTV.
We may also disclose Your Personal Data if we, in the good faith believe that such disclosure is
reasonably necessary to respond to subpoenas, court orders, or other legal process.
d) Third parties in order to provide You access to EORTV and facilitate Your participation in any
contest, game or activity conducted by EMPL, to comply with Our legal obligations.
e) Authorised marketing partners to provide you with unique offers on products and services we think
would be of interest to you. In case you do not wish to receive such promotional offers please write to
us on contact@eortv.com with a subject reading “Unsubscribe”.
f) Third-party advertising companies to serve personalised advertisements when you visit or use our
website, mobile application or services. These companies may use information (including but not limited
to your name, address, email address or telephone number or any other personally identifiable
information) about your visits or use of a particular website, mobile application or services, in order
to serve you with personalised advertisements about goods and services, which may be of interest to you.
g) You hereby provide Your express consent to us for sharing Your Personal Information with third
parties and our affiliates for marketing and advertising purposes.
h) We shall endeavour that the third parties and agents engaged by us to whom we may provide access to
Your Personal Information for the purposes set out herein are under an contractual obligation to protect
Your Personal Information in accordance with the same standard that EORTV has agreed to be subject to in
this Privacy Policy.
i) EORTV may disclose Your Personal Information to such extent as EORTV may deem necessary for You to
enter into commercial transactions with the website and/or application of EORTV. Recipients of your
Personal Information may be located outside India. This may include countries where applicable data
protection laws provide a lesser degree of protection than India. However, You expressly consent to
usage of such Personal Information.
j) In the event EMPL is merged with or acquired by another company or in case of re-organization or
re-structuring of business, we and our affiliates will share Your Personal Information, wholly or in
part, with another business entity.
V. Third Party Sites
EORTV may provide links to various third-party websites that may collect Your Personal Data. Use of Your
information collected by such third party platform will be governed by the privacy policy of such third
party platform. EMPL has no control on the operation of such third party websites and You may share
information with such third party at Your sole risk. EMPL shall not be liable to You for any
misappropriation of Your Personal Information by such third party.
VI. Data Retention
We retain Personal Data only for as long as We believe is necessary for purposes set out herein. We may
be required to retain it for a longer period of time for any legal, regulatory or statutory
requirements.
VII. Security and Compliance with Laws
We strive to protect Your Personal Information against unauthorized disclosure, misuse, unlawful use,
modification, loss or destruction. We take all reasonable measures and precautions, as per standard
industry practises, to keep Your Personal Information confidential. We ensure compliance with all
applicable laws.
We use reasonable administrative, logical, physical and managerial measures to safeguard your personal
information against loss, theft and unauthorized access, use and modification as per law. Unfortunately,
no measures can be guaranteed to provide 100% security. Accordingly, we cannot guarantee the security of
your information. By continuing to access the EORTV platform you are aware of such risk.
VIII. Amendments
This Privacy Policy is subject to change from time to time without any written notice to You. We reserve
the right, at our sole discretion, to modify the terms of this Privacy Policy from time to time in order
to ensure compliance with applicable laws (“Updated Terms”). The Updated Terms shall be effective
immediately and shall supersede these terms of this Privacy Policy. Upon updating the Policy, we may
revise the "Updated" date at the bottom of this Privacy Policy. We will not be under an obligation to
notify you of any changes to this Privacy Policy. You shall be solely responsible for reviewing the
Privacy Policy from time to time for any modifications. By continuing to use EORTV after the Updated
Terms have been published, You affirm Your agreement to the Updated Terms.
IX. Contact Us
contact@eortv.com
Address for receiving notices:-
EORTV Media Private Limited
401 Onyx Building, S V Raid, Goregaon West, Mumbai 400104
EORTV Media Private Limited is a company based in India. By browsing/using EORTV, You hereby acknowledge
that EORTV Media Private Limited is not responsible or liable in any manner to comply with any local
laws of Your territory except India with respect to EORTV.
Updated: April 22, 2024;
GRIEVANCE REDRESSAL:
If you have any grievance with respect to any of the Content, Title, Age rating, Synopsis, Parental
control feature etc. available on our EORTV App, you can register a complaint with our Grievance
Redressal Officer on below mentioned details:
Grievance Redressal Officer: Shivam Pandey
Address: 401 Onyx Building, S V Road, Goregoan West, Mumbai 400104
Whatsapp Mobile : 9867108800
Email id: feedback@eortv.com
One can raise a complaint by contacting our Grievance Redressal officer by emailing at
feedback@eortv.com. Upon receipt of the complaint the same shall be acknowledged within a period of 7
working day. Our Grievance Redressal team headed by our Grievance Redressal Officer will resolve the
complaint within 15 days from the date of receipt of complaint.
Cookie Policy
We Care About Your Privacy
We and our partners store and/or access information on a device, such as unique IDs in cookies to
process personal data. You may accept or manage your choices by clicking below, including your right to
object where legitimate interest is used, or at any time in the privacy policy page. These choices will
be signalled to our partners and will not affect browsing data.
We and our partners process data to provide:
Store and/or access information on a device. Precise geolocation data, and identification through device
scanning. Personalised ads and content, ad and content measurement, audience insights and product
development.
Strictly Necessary Cookies/Plugins
These cookies/plugins are necessary for the website/mobile applications to function and cannot be
switched off in our systems. They are usually only set in response to actions made by you which amount
to a request for services, such as setting your privacy preferences, logging in or filling in forms. You
can set your browser to block or alert you about these cookies, but some parts of the site will not then
work. These cookies/plugins do not store any personally identifiable information.
Performance Cookies/Plugins
These cookies/plugins allow us to count visits and traffic sources so we can measure and improve the
performance of our site. They help us to know which pages are the most and least popular and see how
visitors move around the site. All information these cookies/plugins collect is aggregated and therefore
anonymous. If you do not allow these cookies/plugins we will not know when you have visited our site,
and will not be able to monitor its performance
Functional Cookies/Plugins
These cookies/plugins enable the website/mobile applications to provide enhanced functionality and
personalisation. They may be set by us or by third party providers whose services we have added to our
pages. If you do not allow these cookies/plugins then some or all of these services may not function
properly.
Targeting Cookies/Plugins
These cookies may be set through our site by our advertising partners. They may be used by those
companies to build a profile of your interests and show you relevant adverts on other sites. They do not
store directly personal information, but are based on uniquely identifying your browser and internet
device. If you do not allow these cookies/plugins, you will experience less targeted advertising.
Social Media Cookies/Plugins
These cookies are set by a range of social media services that we have added to the site to enable you
to share our content with your friends and networks. They are capable of tracking your browser across
other sites and building up a profile of your interests. This may impact the content and messages you
see on other websites you visit. If you do not allow these cookies you may not be able to use or see
these sharing tools.
Ensure security, prevent fraud, and debug
To ensure security, prevent fraud and debug vendors can:
1. Ensure data are securely transmitted
2. Detect and prevent malicious, fraudulent, invalid, or illegal activity.
3. Ensure correct and efficient operation of systems and processes, including to monitor and enhance the
performance of systems and processes engaged in permitted purposes
Vendors cannot:
1. Conduct any other data processing operation allowed under a different purpose under this purpose.
Vendors can:
2. Store and access information on the device such as cookies and device identifiers presented to a
user.
Link different devices
Always Active
Vendors can:
1. Deterministically determine that two or more devices belong to the same user or household
2. Probabilistically determine that two or more devices belong to the same user or household
3. Actively scan device characteristics for identification for probabilistic identification if
users
have allowed vendors to actively scan device characteristics for identification (Special Feature 2)
Link different devices
Always Active
Vendors can:
1. Deterministically determine that two or more devices belong to the same user or household
2. Probabilistically determine that two or more devices belong to the same user or household
3. Actively scan device characteristics for identification for probabilistic identification if
users
have allowed vendors to actively scan device characteristics for identification (Special Feature 2)
Precise geolocation data, and identification through device scanning
Actively scan device characteristics for identification
Vendors can:
1. Create an identifier using data collected via actively scanning a device for specific
characteristics, e.g. installed fonts or screen resolution.
2. Use such an identifier to re-identify a device
Use precise geolocation data
Vendors can:
1. Collect and process precise geolocation data in support of one or more purposes.
2. N.B.: Precise geolocation means that there are no restrictions on the precision of a user’s
location;
this can be accurate to within several meters.
Personalised ads and content, ad and content measurement, audience insights and product development
Select basic ads
To do basic ad selection vendors can:
1. Use real-time information about the context in which the ad will be shown, to show the ad, including
information about the content and the device, such as: device type and capabilities, user agent, URL, IP
address
2. Use a user’s non-precise geolocation data
3. Control the frequency of ads shown to a user.
4. Sequence the order in which ads are shown to a user.
5. Prevent an ad from serving in an unsuitable editorial (brand-unsafe) context
Vendors cannot:
1. Create a personalised ads profile using this information for the selection of future ads.
2. N.B. Non-precise means only an approximate location involving at least a radius of 500 meters is
permitted.
Measure content performance
To measure content performance vendors can:
1. Measure and report on how content was delivered to and interacted with by users.
2. Provide reporting, using directly measurable or known information, about users who interacted
with
the content
3. Combine this information with other information previously collected, including from across
websites
and apps.
Vendors cannot:
1. Measure whether and how ads (including native ads) were delivered to and interacted with by a user.
2. Apply panel- or similarly derived audience insights data to ad measurement data without a Legal
Basis
to apply market research to generate audience insights (Purpose 9)
Create a personalised ads profile
To create a personalised ads profile vendors can:
1. Collect information about a user, including a user's activity, interests, demographic information, or
location, to create or edit a user profile for use in personalised advertising.
2. Combine this information with other information previously collected, including from across
websites
and apps, to create or edit a user profile for use in personalised advertising.
Measure ad performance
To measure ad performance vendors can:
1. Measure whether and how ads were delivered to and interacted with by a user
2. Provide reporting about ads including their effectiveness and performance
3. Provide reporting about users who interacted with ads using data observed during the course of
the
user's interaction with that ad
4. Provide reporting to publishers about the ads displayed on their property
5. Measure whether an ad is serving in a suitable editorial environment (brand-safe) context
6. Determine the percentage of the ad that had the opportunity to be seen and the duration of that
opportunity
7. Combine this information with other information previously collected, including from across
websites
and apps
Vendors cannot:
1. Apply panel- or similarly-derived audience insights data to ad measurement data without a Legal Basis
to apply market research to generate audience insights (Purpose 9)
Develop and improve products
To develop new products and improve products vendors can:
1. Use information to improve their existing products with new features and to develop new products
2. Create new models and algorithms through machine learning
Vendors cannot:
1. Conduct any other data processing operation allowed under a different purpose under this purpose
Select personalised ads
To select personalised ads vendors can:
1. Select personalised ads based on a user profile or other historical user data, including a user’s
prior activity, interests, visits to sites or apps, location, or demographic information.
Select personalised content
To select personalised content vendors can:
1. Select personalised content based on a user profile or other historical user data, including a user’s
prior activity, interests, visits to sites or apps, location, or demographic information.
Create a personalised content profile
To create a personalised content profile vendors can:
1. Collect information about a user, including a user's activity, interests, visits to sites or apps,
demographic information, or location, to create or edit a user profile for personalising content.
2. Combine this information with other information previously collected, including from across
websites
and apps, to create or edit a user profile for use in personalising content.
Apply market research to generate audience insights
To apply market research to generate audience insights vendors can:
1. Provide aggregate reporting to advertisers or their representatives about the audiences reached by
their ads, through panel-based and similarly derived insights.
2. Provide aggregate reporting to publishers about the audiences that were served or interacted
with
content and/or ads on their property by applying panel-based and similarly derived insights.
3. Associate offline data with an online user for the purposes of market research to generate
audience
insights if vendors have declared to match and combine offline data sources (Feature 1)
4. Combine this information with other information previously collected including from across
websites
and apps.
Vendors cannot:
1. Measure the performance and effectiveness of ads that a specific user was served or interacted with,
without a Legal Basis to measure ad performance.
2. Measure which content a specific user was served and how they interacted with it, without a
Legal
Basis to measure content performance.
Technically deliver ads or content
To deliver information and respond to technical requests vendors can:
1. Use a user’s IP address to deliver an ad over the internet
2. Respond to a user’s interaction with an ad by sending the user to a landing page
3. Use a user’s IP address to deliver content over the internet
4. Respond to a user’s interaction with content by sending the user to a landing page
5. Use information about the device type and capabilities for delivering ads or content, for
example, to
deliver the right size ad creative or video file in a format supported by the device
Vendors cannot:
1. Conduct any other data processing operation allowed under a different purpose under this purpose
Match and combine offline data sources
Vendors can:
1. Combine data obtained offline with data collected online in support of one or more Purposes or
Special Purposes.
Receive and use automatically-sent device characteristics for identification
Vendors can:
1. Create an identifier using data collected automatically from a device for specific characteristics,
e.g. IP address, user-agent string.
2. Use such an identifier to attempt to re-identify a device.
Vendors cannot:
1. Create an identifier using data collected via actively scanning a device for specific
characteristics, e.g. installed font or screen resolution without users’ separate opt-in to actively
scanning device characteristics for identification.
2. Use such an identifier to re-identify a device.